Refund policy
At Nature, we strive to make sure you’re happy with every product you receive. However, if there’s an issue with your order, we’re here to help.
🔁 Refund Eligibility
If you’ve received a defective or incorrect item, you may request a refund within 14 days of receiving your order. To be eligible, the item must be:
- Unused and in its original packaging
- In the same condition that you received it
- Accompanied by proof of purchase
To initiate a return or refund request, please contact us at info@nature.promo with your order number and details of the issue.
🚫 Non-Refundable Items
Please note that items purchased on sale or promotion are non-refundable. These products are final sale.
⚠️ Refund Processing
Once your refund is approved, we’ll notify you by email. The refund will be issued to your original payment method within a few business days. Please note that bank processing times may vary.
💬 Need Help?
If you have any questions about your refund, don’t hesitate to contact us at info@nature.promo. We're happy to assist you.